Frequently Asked Questions
Your Questions, Answered
We’ve answered some of the most common questions we receive about our services, process and how we work. Whether you’re planning a commercial project or a residential refurbishment, this section is designed to give you clear, straightforward information before you get in touch.
If you can’t find what you’re looking for, our team is always happy to help.
I have a project in mind. What should I do next?
Simply get in touch with our team by phone or through our contact form. We’ll discuss your requirements and arrange a suitable time to review the project in more detail.
Will someone visit the site to assess the work?
Yes. For most projects, we will arrange a site visit to fully understand the scope of work before providing an estimate.
When do you carry out site visits?
Site visits are typically arranged during standard working hours, although we will always try to accommodate your availability where possible.
Is there a charge for a site visit?
No, initial site visits and quotations are provided free of charge, with no obligation. (Dependent on location).
Who will attend the site visit?
A member of our experienced team will attend, usually someone directly involved in managing or delivering your project.
What happens after the site visit?
Following the visit, we will prepare a clear and detailed estimate outlining the scope of works, costs and any relevant information for your review.
Will I need to pay anything upfront?
Depending on the size and nature of the project, an initial deposit may be required to secure your booking and cover initial costs. This will always be clearly outlined in advance.
Will you provide a timeline for the works?
Yes. We will provide an estimated schedule and keep you updated throughout the project to ensure everything stays on track, where possible. In some cases, due to the value of the works or equipment we may ask that you pay a subcontractor directly.
Do you manage other trades required for the project?
Yes. We coordinate all necessary trades and subcontractors, ensuring the project runs smoothly from start to finish.
Are your subcontractors trusted and insured?
We only work with experienced, trusted trades who meet our standards and operate professionally on every project.
Who is responsible for sourcing materials?
We can manage the purchase and delivery of all required materials and equipment, ensuring everything is suitable and arrives on time.
What is included in your business costs?
This covers the professional management of your project, including coordination of trades, administration, planning, insurance, and overall delivery. It ensures your project is completed efficiently and to a consistent standard.
What happens once the work is completed?
Once works are finished, we carry out a final review to ensure everything meets the agreed standard before handing the project back to you.
How long do I have to pay my invoice?
Payment terms will be clearly outlined on your estimate and invoice. We aim to keep terms straightforward and transparent.
What payment methods do you accept?
We accept standard payment methods, including bank transfer. Full details will be provided on your invoice.
Are you fully insured?
Yes. We are fully insured, with up to £5 million public liability and up to £10 million employers’ liability cover, giving you complete peace of mind.
Do you work on both commercial and residential projects?
Yes, we provide services for both commercial and residential clients, with tailored approaches for each.
What areas do you cover?
Our core areas include Staffordshire, Cheshire and Shropshire, although we also undertake larger-scale projects nationwide.
How far in advance should I book?
We recommend getting in touch as early as possible, particularly for larger projects, to secure availability and allow for proper planning.
Still have a question?
Speak to our team today.
Contact Us